Update or change the Raised by Email ID on Ticket

Frappe Helpdesk
1

Currently, the ticket is created based on the Email sent from the customer. Is there any way we can change or Update the Raised by Email to the Ticket ?

2

Hi @Prasath_Sekar ,

Currently we are using the same, We have appended a issue doctype in our email account. SO when customer send us email the we received customer email in Issue list and we can also change a raised by field value in Issue.

Thanks

3

Can you help me with the Screenshot? So Will do the Same