Upgrade Site Version from 13 to 14 fails

I’m trying to upgrade our Frappe Cloud and Erp Next from Version 13 to Version 14 but everytime I want to start the upgrade I receive the follo> wing message:

Destination Group bench-13218 is not deployed on the site server f5.frappe.cloud.

Any idea how I can fix this?
Thank you.

can you share the complete screenshot ?

Thank You

image

Please find the screenshot here

You tried to raise ticket ?
Check the server is setup correctly in the sites menu, check the domain,

Apps → Reset site

Reset your site database to a clean state (Do backup first)

IF still not works then contact cloud support - via this link Helpdesk

Thank You