Hi Levi,
Thanks again for your comprehensive reply it’s much appreciated. The way the pos deals with orders is possibly an issue but the POS Awesome also looks good although I can’t test it using our free trial.
It makes me a feel a bit like our first e-commerce website that I made myself in Open cart. Had a lovely vibrant community so sorting things out was fairly easy and despite my very limited technical knowledge I was able to sort most things out. We moved over to using EPOSNOW in our stores and woocommerce for the e-commerce and while woocommerce was fine the EPOSNOW was plagued with issues. You wouldn’t touch anything but suddenly it would break. And then you’d have to call up and wait hours for someone to remote in and fix it. This is how Odoo has begun to feel and why despite having paid for a year I’m exploring other options.
Another question would be what’s the best way to find someone to help with integration/answer my questions (as I can’t keep asking you 200 different questions). I saw the partner list but it’s very limited and nothing in my country.
What we’re looking for really is both help setting up and a guide on best practices. We are a small business so happy to change our practices and how we work in order to suit ERPNext as best as possible rather than change ERPNext to suit us (provided the solution is not adding lots of steps or being time consuming).
Just looking for someone to help with an initial setup and guide us to make sure we do things correct. Ie. explain how our business works, and then they tell us how to do it, much like you did above about accounting dimensions and cost centers. So instead of us adding all our customers and then finding out they’re not segregated and we have to do it again, we do it properly from the start. I saw freelancers on fiverr but I know fiverr can be hit and miss.
Also have been having a long read through this thread: [Feature] [ERPNext v13] New Point of Sale Beta Testing - #81 by olamide_shodunke
And it’s very interesting. I can see where some of the functionality either lacks or needs setting up to be suitable for the use case. We’re a supermarket style store so fast moving with lots of transactions. We need to be able to refund, have live/correct stock. It should also always be able to sell stock (everything we do is barcode scanned so if you physically have the product there it can be sold). We also have a lot of customers without accounts so that has to be an option (I saw the workaround was to select guest?) Seems like it’s definitely more complicated than I thought.