@nextchamp.saqib do not be overwhelmed, even the top tier PoS systems that cost thousands of dollars PER STORE still have some holes in their functionality.
With respect to returns let me also add my two cents, the following are the three main return scenario
- Return for cash…not too common but definitely happens
- Return in exchange for another item. This is the most common scenario. Customer may have to add more money if the new item costs more or be refunded in cash or credit if the new item costs less
- Return for store credit in which case the customer returns the item and is giving store credit with which she can make purchases at a later date.
The scenario to be adopted in any case is policy based. So I will strongly suggest that this is controlled from the PoS profile page.
And now let me complicate things a bit more on returns. Most stores have a return policy where you must return within a particular number of days. It would be nice if this could also be inculcated.
RETAIL IS DETAIL.