User None is disabled. Please contact I got this error from time to time, What is the cause of it

Business Apps Frappe CRM
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1 
Traceback (most recent call last):
  File "apps/frappe/frappe/app.py", line 99, in application
    init_request(request)
  File "apps/frappe/frappe/app.py", line 195, in init_request
    frappe.local.http_request = HTTPRequest()
  File "apps/frappe/frappe/auth.py", line 44, in __init__
    self.set_session()
  File "apps/frappe/frappe/auth.py", line 78, in set_session
    frappe.local.login_manager = LoginManager()
  File "apps/frappe/frappe/auth.py", line 120, in __init__
    self.make_session(resume=True)
  File "apps/frappe/frappe/auth.py", line 215, in make_session
    frappe.local.session_obj = Session(
  File "apps/frappe/frappe/sessions.py", line 230, in __init__
    self.resume()
  File "apps/frappe/frappe/sessions.py", line 313, in resume
    self.validate_user()
  File "apps/frappe/frappe/sessions.py", line 239, in validate_user
    frappe.throw(
  File "apps/frappe/frappe/__init__.py", line 603, in throw
    msgprint(
  File "apps/frappe/frappe/__init__.py", line 568, in msgprint
    _raise_exception()
  File "apps/frappe/frappe/__init__.py", line 519, in _raise_exception
    raise exc
frappe.exceptions.ValidationError: User None is disabled. Please contact your System Manager.
2

I am getting same , any fix please

3

Can you share the steps to reproduce the same issue?

4

I got the same issue.This is what exactly i did.

  1. Turn on Chrome Developer
  2. On chrome developer, we reduce network to 3g.
  3. Click on a button that use axios to call api with csrf_token
    What i detected? I check session in redis. It already overwrited session to
# When unpickled, this would be something like:
{
    'data': {
        'last_updated': '2025-09-19 13:16:48.529353',
        'lang': 'en'
    },
    'user': 'Administrator', 
    'sid': 'Administrator'  # session ID
}
5

I am facing the same issue, @MhmedRjb is this issue solved? If yes then please help!

6

getting same eror erp v15