User Role Permission

[JayeshGupta]

I have created two new roles HelpDesk Agent and Reviewer and have given HD Ticket access to both the roles. Now when I assign someone HelpDesk Agent Role, they can only see tickets that have been created by them and not all the tickets (however I don’t have only if creator checked).

What could be the issue?

[Omar-Abdullah]

Maybe this issue is related to other roles from the HelpDesk app that actually have the ‘only if creator’ checked. See all the roles these users have. This might help solve the problem

[JayeshGupta]

Therre are no other roles allocated. One person had Reviewer role, and another had HelpDesk Agent role