No apology necessary dgsol.
‘urgent’, ‘production server down’, and ‘your immediate response please’ etc are hot buttons that cross the line from volunteer support to professional support.
Invariably a self search of the forum will turn up clues and pointers.
Support folks joke about this service for a reason
https://lmgtfy.com/
In your case a search on ‘File upload disconnected’ points to this File Upload Disconnected. Please try again
Have you tried that…