Webmail setup error request timed out

Install / Update Setup
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1

Hello,

I’m trying to use my webmail in erpnext. In Setup > Email Domain
I’m using my provider given Non-SSL Settings where outgoing port is 26. But there is a problem if I save that using outgoing port 26 then after sometimes it showing Request Timed but if I use outgoing port 25 then it saving successful but if I send email from communication it showing email sent but email not going to receiver. This problem also same in SSL Settings Email.

My Frappe Version: 8.9.0 & ERPNext Version 8.10.0

Thanks

2

Have never seen a provider set its outgoing port set to 26. Its always been 25.
Can you post your provider SSL settings as this is the preferred method.

3

Here it is,

Secure SSL/TLS Settings (Recommended)
Username: no-reply@domain.com
Password: Use the email account’s password.
Incoming Server: mail.domain.com
IMAP Port: 993 POP3 Port: 995
Outgoing Server: mail.domain.com
SMTP Port: 465
IMAP, POP3, and SMTP require authentication.

Non-SSL Settings (NOT Recommended)
Username: no-reply@domain.com
Password: Use the email account’s password.
Incoming Server: mail.domain.com
IMAP Port: 143 POP3 Port: 110
Outgoing Server: mail.domain.com
SMTP Port: 26
IMAP, POP3, and SMTP require authentication.

4

Are you substituting no-reply@domain.com with myrealaddress@myrealdomain.com for example: steve@frappe.com
Sorry if thats a silly question… Just have to check
Incoming Server: would be mail.frappe.com

5

Hi,

I am also getting the same issue “Request Timed out”.

@Aourongajab_Abir did you get any solution for that.

6

@Aourongajab_Abir @Laxman_Tandon @System19 Any solution to this issue?

1 Like
7

Am also getting the same " Request Timed Out " with Gmail and my own Domain also . I think this has got something to do with the Linus hosting server .as it was working in dev Mode and NOt when changed to Production . Any Linus Guy can help please ?

8

I was able to resolve the issue. The issue was the hosting provider was blocking request from erpnext if the user had three incorrect password attempts. The solution is to whitelist the server on your hosting provider

9

In my case , it is Linode VM and there is no firewall service but Cloudflare is there . Rest everything is within the VM as per the installation article for Ubuntu 20.04