When clicking on visit helpdesk site getting this error

Frappe Helpdesk
,
1

HI everyone im getting this error when clicking on frappe helpdesk link

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this is the what im getting i log

14:13:31 web.1         | 127.0.0.1 - - [15/Apr/2025 14:13:31] "POST /api/method/frappe.desk.doctype.route_history.route_history.deferred_insert HTTP/1.1" 200 -
14:17:32 web.1         | 127.0.0.1 - - [15/Apr/2025 14:17:32] "GET /helpdesk HTTP/1.1" 200 -
14:17:37 web.1         | 127.0.0.1 - - [15/Apr/2025 14:17:37] "GET /assets/helpdesk/desk/assets/index-4a13cf60.js HTTP/1.1" 404 -
14:17:37 web.1         | 127.0.0.1 - - [15/Apr/2025 14:17:37] "GET /assets/helpdesk/desk/registerSW.js HTTP/1.1" 404 -
14:17:37 web.1         | 127.0.0.1 - - [15/Apr/2025 14:17:37] "GET /assets/helpdesk/desk/assets/index-cb66ba35.css HTTP/1.1" 404 -
14:17:37 web.1         | 127.0.0.1 - - [15/Apr/2025 14:17:37] "GET /website_script.js HTTP/1.1" 200 -

this thing is not there in helpdesk directory

Can anyone help me solve this

This is the app version i have installed it locally

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image1448×519 68.9 KB

2

Did you follow this:

Or check in your browser console. Is there some error or not.

3

Nope downloaded it using

bench get-app <helpdesk github url>
4

Then follow the steps mentioned in the doc once.

5

Followed the same method, still getting the same error

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 | 127.0.0.1 - - [16/Apr/2025 16:29:27] "POST /api/method/helpdesk.api.telemetry.get_posthog_settings HTTP/1.1" 400 -
16:29:27 web.1         | 127.0.0.1 - - [16/Apr/2025 16:29:27] "POST /api/method/helpdesk.api.auth.get_user HTTP/1.1" 400 -
16:29:27 web.1         | 127.0.0.1 - - [16/Apr/2025 16:29:27] "POST /api/method/helpdesk.www.helpdesk.index.get_context_for_dev HTTP/1.1" 400 -


7490:~/frappe-bench/apps/helpdesk/desk$ yarn dev --host site1.com
yarn run v1.22.22
$ vite --host site1.com
[unplugin-vue-components] component "Autocomplete"(/home/anas/frappe-bench/apps/helpdesk/desk/src/components/frappe-ui/Autocomplete.vue) has naming conflicts with other components, ignored.
[unplugin-vue-components] component "Autocomplete"(/home/anas/frappe-bench/apps/helpdesk/desk/src/components/frappe-ui/Autocomplete.vue) has naming conflicts with other components, ignored.

  VITE v4.5.5  ready in 1645 ms

  ➜  Network: http://site1.com:8080/
  ➜  press h to show help
Browserslist: caniuse-lite is outdated. Please run:
  npx update-browserslist-db@latest
  Why you should do it regularly: https://github.com/browserslist/update-db#readme
6

solved it as of now by adding this command in common_site_config “ignore_csrf”: 1,
its issue related to csrf token