Why user is not getting redirect to the mentioned route

when the user of role ‘Loyaltyuserrole’ logged in then the user should be redirected to ‘/app/nhp_login’ but user is getting redirected to ‘/app’ i also tried “/nhp_login” still not working
if i manually go to the route ‘/app/nhp_login’ after user has logged in then it is working
but I want to redirect the user automatically to the route after log in