Im trying to figure out why the wizard would freeze on the last stage. What I noticed is that if I choose country ‘South Africa’ then it freezes. When I stop browser I get the wizard screen but the chart of accounts is blank. Something does not look right with getting the chart of accounts for South Africa.
If I choose a different country - lets say United Kingdom then wizard works not problem.
Can someone please help me trouble shoot this issue. I have a work around in that I change the country to UK and then when I get to desk I just go to settings and change to South Africa.
I’ve had problems with the wizard too. Are you running in production mode? Do you have at least 2gb of ram? At one point in time, I remember I got around the problem by repeatedly trying in Firefox and Chrome until it finally worked.
I too experienced the identical problem with the South African country setup and resorted to your work around.
What is strange is that I have done several setups for South African entities and not come across this issue before. I have not updated my system recently and therefore cannot figure out the sudden cause .
Did anyone get solution for this?
If i do setup selecting South Africa then browser freeze, but when i select United States as a test then it works.
Could someone shed light why if South Africa selected the browser will freeze?
I’ve run into the same thing on numerous setup attempts. The only solution I’ve ever found is to just keep trying over and over again. Eventually, it has always worked for me.
Given the erratic nature of the bug, I suspect there’s some kind of race condition going on. I’ve spent a few hours trying to go through the setup scripts to see if I can spot a problem, but it’s a tough nut to crack. There aren’t many people familiar enough with the code base to understand what might be causing the problem.
I agree with @peterg. The only solution we have (for now), is to try multiple times. Until it works.
There are many similar issues already on GitHub. No point opening a new one.
This issue needs some development work to resolve. I want to spend time on this. But it will be a few weeks before I can examine the code. First I have 2 Bench issues I need to complete. And then I need to solve an IMAP/SMTP issue with ERPNext, so that it works with all email hosts. Installation Wizard is Task #4 on my “wish list.”
If another developer can fix first, then fantastic. But this has been an open bug for a very long time. So I’m not very hopeful.
In the meantime, just keep trying until it works. I know that’s a terrible answer. But it’s all we have right now.
The timeout is not the thing. Also, it hangs immediately by step 5, not after a time of thinking.
Also, this is easily reproducible, I have so far been getting it the exact same with Dev branch, with Master branch, and even with the ERP pre-made demo (the downloadable disk image).
Surely any dev can easily reproduce this and (I’m hoping!) fix the bug in stead of suggesting more and more weird solutions.
Spin up ANY version of ERPNext on an blank install…
IN the Wizard, pick the default English, then for Country “South Africa” and see it selects Timezone as Africa-Johannesburg and Currency as ZAR (South African Rand) correctly.
Progress the Wizard further in the normal way. It won’t get past step 5.
I’m thinking It’s the “South Africa” setup script that’s broken, but I could be wrong. I am however sure it is reproducible.
Please help on this - there’s a whole Country that feels neglected and it especially hampers me demoing it to companies (I have to now do the workaround before-hand).
PS: To my S.A. users: For now I found the best workaround is to pick Botswana (they also have VAT) as the Country, but overwrite the default Currency and Timezone to Rand (ZAR) and Africa-Jhb, then later just change the Country for both the Company and the System Setup and change the VAT to 15%.