Worker error while taking backup

ERPNext
1

Hi Friends,
We are having worker error, in worker.error.log file while clicking “DOWNLOAD FILES BACKUP”
please see the attached image.

backup error
backup error1769×364 28.9 KB

worker.error.log file is showing these logs:

12:50:29 long: frappe.utils.background_jobs.execute_job(async=True, event=None, job_name=u’frappe.desk.page.backups.backups.backup_files_and_notify_user’, kwargs={‘user_email’: u’admin@example.com’}, method=‘frappe.desk.page.backups.backups.backup_files_and_notify_user’, site=u’site1.local’, user=u’Administrator’) (d468b8d7-aa30-4600-8ec3-bdd7a9560859)

WARNING Property: Unknown Property name. [11:3: overflow-wrap]

12:50:30 long: Job OK (d468b8d7-aa30-4600-8ec3-bdd7a9560859)

12:50:30 Result is kept for 500 seconds

Please note that no other error in error page or error snapshot page.

please help.

2

It’s not a error. It’s a trace that background job has added in queue.

If you yet not received back and file link. Please check error log.

3

Thanks saurabh,
I can see one error repeating every 1 hour.

frappe.limits.update_space_usage

{‘retry’: 0, ‘log’: <function log at 0x7f8811332398>, ‘site’: u’site1.local’, ‘event’: u’hourly’, ‘method_name’: u’frappe.limits.update_space_usage’, ‘method’: <function update_space_usage at 0x7f881146e668>, ‘user’: u’Administrator’, ‘kwargs’: {}, ‘async’: True, ‘job_name’: u’frappe.limits.update_space_usage’}
Traceback (most recent call last):
File “/home/frappe/frappe-bench/apps/frappe/frappe/utils/background_jobs.py”, line 97, in execute_job
method(**kwargs)
File “/home/frappe/frappe-bench/apps/frappe/frappe/limits.py”, line 219, in update_space_usage
update_limits({ ‘space_usage’: usage })
File “/home/frappe/frappe-bench/apps/frappe/frappe/limits.py”, line 159, in update_limits
update_site_config(“limits”, limits, validate=False)
File “/home/frappe/frappe-bench/apps/frappe/frappe/installer.py”, line 294, in update_site_config
with open(site_config_path, “w”) as f:
IOError: [Errno 13] Permission denied: u’./site1.local/site_config.json’

also this one comes once:
frappe.utils.scheduler.restrict_scheduler_events_if_dormant
{‘retry’: 0, ‘log’: <function log at 0x7f8811331398>, ‘site’: u’site1.local’, ‘event’: u’daily’, ‘method_name’: u’frappe.utils.scheduler.restrict_scheduler_events_if_dormant’, ‘method’: <function restrict_scheduler_events_if_dormant at 0x7f8811331aa0>, ‘user’: u’Administrator’, ‘kwargs’: {}, ‘async’: True, ‘job_name’: u’frappe.utils.scheduler.restrict_scheduler_events_if_dormant’}

Traceback (most recent call last):
File “/home/frappe/frappe-bench/apps/frappe/frappe/utils/background_jobs.py”, line 97, in execute_job
method(**kwargs)
File “/home/frappe/frappe-bench/apps/frappe/frappe/utils/scheduler.py”, line 306, in restrict_scheduler_events_if_dormant
update_site_config(‘dormant’, True)
File “/home/frappe/frappe-bench/apps/frappe/frappe/installer.py”, line 294, in update_site_config
with open(site_config_path, “w”) as f:
IOError: [Errno 13] Permission denied: u’./site1.local/site_config.json’

I already gave permission to 764 yesterday.

4

I got the reason for these problems. Proper permissions were not given to frappe user.
I have permissions to frappe user for frappe folder and its working fine now.

sudo chown -R frappe frappe

thanks