A good match for a watch repair and sales business?

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I have been looking for someway to utilize a CRM, a true accounting system (where I can actually use it to figure my end of year taxes) and an inventory system.

In my world I have a tremendous amount of parts that I buy second hand and catalog (poorly) and then some that I buy new. I use both depending on the age of the timepiece being repaired.

I offer items for sale, but I offer much more as a service (repairs, cleanings etc.).

I’ve spent a long time looking at various pieces of software (about a year) and really like erpnext.

Does my story above sound like a good fit for erpnext? Anyone have thoughts?

(For the record I’ve looked at Dolibarr (and still do sorta), Zoho (using CRM now), webERP, as well as using Joomla & Virtuemart or PaGo and some extensions.)

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You can use Support Module. Customers can raise issues. Customer Dashboard, Contacts, Communication, Warehouses and Perpetual inventory are also helpful for your case.

http://frappe.github.io/erpnext/user/manual/en/support/

Accounts, Journal Entries - http://frappe.github.io/erpnext/user/manual/en/accounts/

Batch - https://frappe.github.io/erpnext/user/manual/en/stock/articles/managing-batch-wise-inventory.html
Serial No. - https://frappe.github.io/erpnext/user/manual/en/stock/articles/serial-no-naming.html
Service. - https://frappe.github.io/erpnext/user/manual/en/selling/articles/erpnext-for-services-organization.html

If you are a solo entrepreneur start using ERPNext for free! ERPNext Pricing

ERPNext Manual - https://frappe.github.io/erpnext/user/manual/

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Thank you for the replies and all the links!

I have started my official exploration into ERPNext.

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Any luck so far, Pete / @orionstars? We are having similar problems implementing ERPNext at our mobile device repair business.

There is not a smooth “flow” in ERPNext for dealing with a given customer’s device or timepiece as they go through the bookin process, and I don’t see an easy way to customise it without diving into code, which I will probably have to do.

Would appreciate in tips in getting it to work for you.

My post:

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Still reading and experimenting - so no answers yet. Will keep this thread updated as I figure things.

The Batch setup is starting to make sense to me - buying a group of identical parts or movements - but not sure if I really need to use it there. Though maybe it provides more details for me over the long-term?

Starting to practice the workflow routine. Will post on that later.
Item numbers are my current bugaboo.

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I also asked for some help here about Item Numbers and Groups.