We have implemented ERPNext and I can say it is more than satisfying, but the CRM is lagging behind!
Any plan to have a serious CRM Module?
These days the CRM is becoming the most serious part of any ERP/Business.
We had to subscribe with ZOHO in order to fulfill our needs, ERPNext CRM customization is extremely hard.
A revamp of the CRM structure needs to be considered and to focus more on the sales team who they are always looking for straight forward CRM and ease of use.
I agree with you.
But could you list out some of the missing features that swayed you to Zoho ?
September 15, 2020, 6:41am
I’m also very interested in the improvement of the CRM functions.
There are a many topics around this, but they are all closed with no solutions.
We are trying to develop an app that would enable one to track the Sales Person, track the sales he/she has done, assign tasks to him/her while they are on the move, etc.
As mentioned here -
https://discuss.frappe.io/t/track-sales-personell-using-erpnext-app/40146, and probably this has been asked by a lot of people.
Here’s a list of features to begin with -
Track Sales Person through GPS in real time
Manage check-in and check-out at a Client’s place to record minutes spent…
Hi, We are kind of new in the world of managing sales people and I would like to ask some question which might not really be related to the erpnext as a product but may be some one could just give me a good insight as to how do they manage their sales people? I have 3 kinds of questions:
How to see their day to day activities
How to manage their incentives
How to track their expenses.
Regarding the first point I got an idea if their is any solution like the time log which we could have for sales…
I am asking if i made to my sales reps accounts on ERPNext and so can i track my sales reps while one the move delivering, visiting to assure that they stick to time table visits plan and also to assure that certain customers are the one that received my products ?
Are this feature are availble in ERPNext app ?
For me it would be important that the SalesPerson can report the result of a call/meeting with the customer. Because a salesperson can have up to 100 opportunities and a opportunuty can last up to 2 years. So its important for the sales person to write it down because its not possible to have everything in mind.
Or some kind of “Taskmanager” would be interesting in CRM, so the salesperson can write to the backoffice what to do.
first of all CRM interface needs uplifting
centralizing all CRM/Selling or making what is related available in both place, sales people are lazy they need everything in a single place
custom fields and mapping
the conversion process, when converting a lead it should disappear from leads table and show only in opportunity
lead status is confusing
lead form is basic
this is what i can remember for now
Better CRM module UI with Sales person tracking is a very valued feature which would really help in getting the on-field sales team also organised.
October 27, 2020, 7:59am
No updates on this topic, right?
Has someone got his own customizations to share with the community so that not everybody needs to adjust his own stuff?
unfortunately no update, although i think this is a very pressing and important matter to make the CRM in ERPNext up the the level!
October 27, 2020, 5:54pm
We’ve worked on CRM internally for our own personal use. If anyone is interested, we can have an online demo to show the feature. I think it will be a good starting point.
@asoral, maybe that could be done in cooperation with frappe-team within their webinar series? I am also interested in your best practices/ experiences.
October 27, 2020, 10:00pm
@asoral you can pls state the features covered by your app here in the forum.It will definitely elicits more interest
Sounds promising. Why don’t you contribute back to the core?
October 28, 2020, 8:18pm
Made it with many hard coded stuff for ourselves. Might be overwhelming and not so useful as a whole
At least if you can share app here let’s try it out that will be nice.
October 29, 2020, 1:38am
@asoral its definitely very interesting to look into your CRM app, it would be great if you can share it
@asoral any demo or a link you can share to have a look?
November 22, 2020, 6:04am
These are some screenshots that explain how an activity can be added and tracked for every opportunity. Also, lead scoring rule defines how important a lead is and based on this score there is different tat for every lead to be followed.
February 24, 2021, 9:07pm
Hi, I have just started using CRM and I find the changes you’ve made very helpful, specially the report tracking the calls, follow ups, email and meeting.
Can we schedule a demo so we can take a closer look at what you developed?
I’ll appreciate that
Very Helpful I’ll appreciate that