I’m also very interested in the improvement of the CRM functions.
There are a many topics around this, but they are all closed with no solutions.
For me it would be important that the SalesPerson can report the result of a call/meeting with the customer. Because a salesperson can have up to 100 opportunities and a opportunuty can last up to 2 years. So its important for the sales person to write it down because its not possible to have everything in mind.
Or some kind of “Taskmanager” would be interesting in CRM, so the salesperson can write to the backoffice what to do.