Browser hangs on pressing setup wizard step 5's next button

saifi0102 · June 23, 2018, 11:40am

Hi, I recently discovered ERPNext and I’m completely new. I tried it out, however, when I press the next button on the setup wizard step 5 the browser hangs (or enters an infinite loop?) every time.

I installed Bench/Frappe/ERPNext on Ubuntu 18.04, following Bench’s Manual Install guide in the README.md document, so I guess I installed master branches including ERPNext 10.1.40.

I’m not sure how to report details for this problem but here’s a screenshot:

Data entered:
Country, currency and timezone: Pakistan (and defaults of Pakistan), I also tried other countries and timezones
Domain: Distribution

Can anyone please guide me how to fix it or what extra information is required for debugging this issue?

EDIT: I just noticed there is a same (unresolved) issue already at ERPNext Setup Wizard hangs at step 5 without any error

EDIT: The production virtual image (v10.1.18) doesn’t have this problem

fabyc · June 23, 2018, 2:36pm

I get the same error with English and other languages too.

Frappé 10.1.37
ERPNext 10.1.40

Thanks

fabyc · June 23, 2018, 4:46pm

Seems as the problem is that in ERPNext developer virtual machine downloaded from https://erpnext.org/get-started, the virtualenv comes with python 3.5.

I tried with a machine with python 2.7 and it works well.

I hope this can be useful for anyone who faces this problem.

Thanks

saifi0102 · June 23, 2018, 5:27pm

Fabyc, I reported this problem while using python2, and it seems to be a client side problem only, since the server doesn’t hang, the browser does. I still can’t get 10.1.40 to work. What did you do to fix the problem

saifi0102 · June 23, 2018, 6:11pm

The developers image has another problem that it fails to set up on the last step, however, the browser problem is not present on the developer’s image

Here’s a screenshot:

saifi0102 · June 23, 2018, 9:42pm

Ok, I figured it out, I was assuming that bench would install erpnext master branch by default, but it installed develop instead.

Fixed using:
bench switch-to-master
bench update

captainhook · June 24, 2018, 12:47am

I am also encountering this issue on a clean install on Ubuntu 18.04. No errors in the browser console, and I can’t see any of the log files capturing anything.

I followed this to setup: https://www.vultr.com/docs/how-to-install-erpnext-open-source-erp-on-ubuntu-17-04-22771

I’m going to attempt a reinstall. @saifi0102 at which point should I switch to master?

saifi0102 · June 24, 2018, 1:56am

Initialize the bench, get the apps (erpnext), switch to master, perform a bench update so that it downloads any missing dependency, then create site.

fabyc · June 26, 2018, 10:12pm

In my case:

I download the production image of ERPNext virtual machine [1] for Virtualbox. It comes with ERPNext in branch master.
bench update
bench update --patch

In case you want to install with script (when you don’t want to use VB image), I did a test like this and worked very well in local machine and VPS:

wget https://raw.githubusercontent.com/frappe/bench/master/playbooks/install.py
python install.py --production --user frappe
cd frappe-bench
bench update
bench update --patch

[1]
http://build.erpnext.com/ERPNext-Production.ova

Thanks