When creating a new Support Communication in Support, we cannot save a NAME under RECIPIENTS. For example, if we make a Telephone Call to ‘Microsoft’, we enter the details as ‘Microsoft’ in the RECIPIENT field, however it expects an Email Address, even when the Communication Medium is set to Telephone. Is this correct?
That is correct. Recipients field must only be email addresses.
Enter Phone no. for reference in respective field.
Reference DocType and Reference Name can also be used.
Use the email interface of any Doctype, un-check “Send As Email” and select appropriate “Communication Medium” to add Communication directly referencing the doctype.