Customer Can't See Projects in Portal

Customers (role) cannot view projects unless I assign them the “Project User” role. However, granting this role also provides access to the desk, which I want to avoid.

What should I do?

Did you add user account to the project?

Yes. But, unless I assign him the “Project User” role with “Desk” access, the project won’t appear in the portal.

The user has ‘user type’ = “website user” in User > security settings (and role = customer)?

Screenshot 2025-06-04 at 7.35.23 AM

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Yes.

I checked permitted documents, this is what I get:

Hi

Project doctype can be set for customer’s portal by working with Portal settings.

Since Customer Role is a website user type for which Role Permission needs to be set as following;

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Still same.

I’m using ERPNext v15.64.0 with HRMS, Builder and Raven app.

I’m sorry, I wish I kept better notes. I recall having the same issue. I don’t recall what fixed it but I think swapping back and forth from desk user to Website user may have helped, or perhaps expanding the portal settings to include tasks, timesheets, etc.

I don’t have any special user permissions set and Project DocType has the default permissions (nothing listed for customer or website user).

Maybe expanding portal settings will help.

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I have the same portal settings as yours.

Same problem as mine: ERPNExt V14 Portal Permission Problems