Email Inbox desktop icon missing

Reese_Jenner · June 11, 2020, 11:02am

Hi,

I have created several email accounts and a domain.

I have explicitly given a user an email inbox, and on the desk homepage, email inbox doesn’t show up.

I can search for “open email inbox” and it opens communications.

Am I missing something?

According to this: Email Inbox shows up in 7.2.29 - #2 by makarand_b
It has been removed, and it is under communications now. However, when I go to settings I don’t see communications. I can only open inbox by SEARCHING for it… I think the workflow for this has been broken.

Toto-tyou · June 11, 2020, 11:02pm

Same bug here. Pretty sure it is broken.

One overkill solution could be to create a custom app and add a link in config/desktop.py to List/Communication, that redirects to the mailbox.

Sinethemba_Gayiza · June 12, 2020, 12:13am

I have noticed the same as well. Any possible solution?

P-Froggy · June 12, 2020, 12:24am

Hey @Reese_Jenner,
the email inbox is not missing, it’s in the module CRM -> Communication (and then you can click on email inbox in the sidebar).

Hope this helps you!

Reese_Jenner · June 12, 2020, 9:57am

Thank you. It clears it up.

Sinethemba_Gayiza · June 25, 2020, 10:56am

Hi @P-Froggy,

On my installation, I am not able to view/see/read received emails including replies.

laurence · July 15, 2020, 11:42pm

Thanks for the tip. Is there a setting that needs to be done for the email account? In my sidebar I only see one email account – the one that is actually disabled – but not the active email one.

To be sure, the Sent emails is there on the sidebar, and is populated correctly.

P-Froggy · July 17, 2020, 1:48pm

@Sinethemba_Gayiza & @laurence, have you also linked the email accounts which you want to access in the user master?

See here:
https://docs.erpnext.com/docs/user/manual/en/setting-up/email/email-inbox#4-linking-email-account-in-the-user-master

laurence · July 18, 2020, 2:48am

That’s it! Thanks.

rioshaz · April 25, 2021, 7:00pm

but how do u get notificaiotnt then ?

rioshaz · April 26, 2021, 3:59pm

but how do u know if u got a new email o ?

hanebuechenes · December 21, 2023, 9:14am

Same Problem here, new Installation. Everything nice only no email ICON anywhere… Maildomain ok, Mailaccount ok, SSL activated. SMTP working but no INBOX functions. Is there something to do, after all? Ah, the users are mapped to the mail accounts.

Bas_de_Reus · December 21, 2023, 10:30am

I don’t know on which version of ERPNext you are, but as far as I’m aware, there is no specific email icon anymore since V11 or 12. Just open communication, and you should be able to select Inbox in the drop-down list at the top:

4bd8d839-35ab-47a3-bb8f-e739b589efa9

Just make sure that the current user has an inbox assigned under his profile and the required role assigned.

hanebuechenes · December 23, 2023, 9:12am

erpnext@erp:/opt/bench/erpnext$ bench version --format plain
erpnext 14.x.x-develop develop (ae35339)
frappe 15.x.x-develop develop (052a252)

are this newest versions? should i use not develop?

User is assigned to all roles. There is a email account connected to him. Communication is not in main menu i only can reach it through search alltough…

Next Problem, no mails beeing fetched by IMAP…

Bas_de_Reus · December 23, 2023, 2:36pm

The communication Doctype is listed under the CRM section if I’m not mistaken.