@nextchamp.saqib do not be overwhelmed, even the top tier PoS systems that cost thousands of dollars PER STORE still have some holes in their functionality.
With respect to returns let me also add my two cents, the following are the three main return scenario
Return for cash…not too common but definitely happens
Return in exchange for another item. This is the most common scenario. Customer may have to add more money if the new item costs more or be refunded in cash or credit if the new item costs less
Return for store credit in which case the customer returns the item and is giving store credit with which she can make purchases at a later date.
The scenario to be adopted in any case is policy based. So I will strongly suggest that this is controlled from the PoS profile page.
And now let me complicate things a bit more on returns. Most stores have a return policy where you must return within a particular number of days. It would be nice if this could also be inculcated.
In reality there is something called a “cash drop” in retail.
A cash drop is an amount of cash removed from the cash drawer and placed in the safe or sent to the bank for deposit. … Typically, cash drops are performed to remove excess money from the drawer to be placed in the safe until the balance can be reconciled.
The supervisor can come in periodically and evacuate cash from the cashier’s box and they jointly post a cash drop that moves the cash from the cashiers cash account to a back office cash account.
At the end of the day the final cash drop is done and whatever is left behind (change?) will represent the opening cash position for the next day.
So the behavior now is ok, we just need a “cash drop” document/concept to move the cash out
Not to forget that in a VAT scenarios, An original invoice number is mandatory on the return invoice, this makes pos return a bit complicated.
In any country which have VAT/Tax needs the original invoice number mentioned on the returned invoice, which is already part of the ERPnext Sales Invoice form but getting it in pos will be tricky.
Idk how we can handle the concept of exchange, means in the return invoice 1 item is returned while another item is purchased. AFAIK ERPnext sales invoice cannot handle positive and negative qty in the same invoice. So you might have to find a way, currently we ask the users to make a return invoice and then make another sales invoice for the newly purchased item.
Yes good point, We have cash transfer document in one of our other software which takes care of this, also good to have it.
I would propose credit card commission percentage to be defined on every CC MOP which can be used during the day closing and make a GL Entry accordingly instead of the accountant doing a manual transaction for this.
Example:
Case where Card company charges 2% per transaction.
Total Card sale for the day = $500
So GL Entry should be
Bank Dr. 490
Commission on Card Dr. 10
Card MOP acc Cr. 500
This is a use case in non VAT/TAX scenario,
While the Tax use case would be
Bank Dr. 489.5
Commission on Card Dr. 10
VAT 5% Dr. 0.5
Card MOP Cr. 500
We had this planned for future customization on day closing. BTW this is a standard feature we have seen in most of the POS apps even our small scale pos software has this.
I am not asking too much though I know these are not so important but it is a standard feature, so just putting it out here if you want to add it from the beginning.
@nextchamp.saqib Do you have any new plan on the layout or do you plan to continue with the existing layout of the POS?
I will recommend that your team continues with its design, there is nothing wrong with having two PoS options. Your concept is perfect for a fast pace supermarket environment
Currently we have paused the work on POS design as we don’t know the future of our apps yet, not sure if we should port it to v12 or not as we have done a lot of changes to the pos in terms of Vat and other small small changes.
Also we had proposed to work with the core team on this but I never got a single reply from the team, which makes me think that they’re not interested.
We might just add few shortcut buttons on the pos for now and use it as it is on V11.
Shortcut button
Open Drawer - We planned to just print a break page on a paper for the drawer to open as we cannot have anyway to directly pass the command to the printer without adding alot of codes, like done in case of raw printing.
This button is a must in some retail environment as the client don’t want to give drawer keys to the cashier at all. Which means drawer will only be opened during printing the bill or manually opened using the button mentioned above which is audited with a daily record which in return helps in catching fraud.
Another important but underrated feature of POS. We have heard unbelievable examples of frauds happening in retails which we cannot even think of while developing a pos app until we sit down with the management or the supervisor of a shop floor.
After reading about Event streaming, I think our plan of making a progressive POS webapp with its own db which would sync invoices to the ERPnext was a better solution than event stream in term of the overhead, event streaming bring with it. I understand that it is a robust solution but it has its overhead of having a location server and in a current scenario where everyone is trying to reduce overhead cost and its maintenance pitching someone event streaming will not be easy. Whereas using a webapp would eliminate the need of a local server.
Taking a simple use case of a client having 12 outlets
we will need 1 master server on the cloud, while 12 local server just to maintain event streaming.
We have been pitching clients to use cloud servers to reduce cost but here I see we’re just increasing the cost of the server hardware as well as the maintenance, This solution will only be accepted by companies who are currently using high end ERP like Microsoft dynamic, Sap, Oracle etc.
Should be posting this on Event Streaming post but its is related to POS also.
Ability to click on a product to increase the cart qty Once a barcode is scanned and identified, it should be added into the cart automatically. Item will be added on clicking ‘enter’ if only a single item is found for the search. Maybe I’ll give a toggle in POS profile for ‘enter’ button being required or not. System should not allow a batch item to be sold without choosing a batch number ld not allow sale of item qty beyond the available batch qty in the warehouse. on negative qty before submitting a return entry Ability to use credit note or customer available balance as a mode of payment Add item available qty to each item in the item list item name/qty/rate/amount columns in cart Ability to give global discount At checkout page, once a cashier clicks on a payment method, the payment balance should always be displayed. Search field autofocus on barcode scan Shortcuts
I have two observations based on the completed tasks above
Task No 10,
See below Gif that explains what is really needed, if total amount to be paid is 600, and the customer wants to pay 500 in cash and the balance in credit card, once the 500 is keyed in cash, the balance of 100 should show up in the next payment option chosen and so on. This is the behaviour in the current PoS system and should be replicated in this new one
I noticed that you can see the on hand qty of a product once you click on the product in the shopping cart. I also noticed that you can click to see a list of existing warehouses. I was hoping that if you change the warehouse the qty figure will change to show the qty in the new warehouse. This will be nice to enable cashiers see availability across locations. But the qty does not change regardless of which warehouse is chosen. It will be nice if this can be fixed
In Pakistan at major retail stores it is really required that one should be able to add sale person , Secondly the major thing we see here is multiple POS with single cashier, like a person goes to one counter and buys something , then next counter and buys something more and tells the old bill number he has the user adds more products to same bill and then payment is made on the last, I can help adding this feature to system.
but its is related to POS also.
Ability to click on a product to increase the cart qty
Ability to use credit note or customer available balance as a mode of payment
