Frappe helpdesk filed need to bring in the customer portal

Frappe Helpdesk
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in Frappe helpdesk how to bring the required filed into the customer portal currently i have only subject and description

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anyone can assist me on this?

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Hi @Micheal,

You can add additional fields on Customer Portal from the HD Ticket Template. Customer portal uses default Template. Add fields into it as per your requirement. (attached ss for ref)

C52B65EF-88FD-49B5-BC2C-8167D81C1AC0_1_201_a
C52B65EF-88FD-49B5-BC2C-8167D81C1AC0_1_201_a2600Ă—1518 144 KB

Thanks,
Daizy Modi

1 Like
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Thanks

1 Like
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Hi @DaizyModi,

I have followed the steps you mentioned, and now I am able to see the fields I added in the HD Ticket Template in my helpdesk portal. However, I am facing an issue with two specific fields in the HD Ticket Doctype: Category and Subcategory.

The Subcategory values should automatically populate based on the selected Category, and I have achieved this functionality using a tree doctype. In the HD Ticket Doctype form, this works as expected—the Subcategory values are correctly listed based on the Category selection.

Problem: In the helpdesk portal (front end view ), this functionality isn’t working. Instead, all the field values are collapsing and showing incorrectly in the portal.

Any guidance on how to resolve this issue .?

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Hi @Soniya_K ,

I have did it by overriding the SearchComplete.vue. Recently Frappe has introduced HD Form Script for adding custom script for Form / List.