I have a strange problem; if I hide a module on the desktop, it disappears, but I can never show it again! (once hidden, always hidden!)
But if another user, in the same system hides a module, he can show it again as normal!
we have exactly the same rights and settings. why could that be?
Any update on this? We still see the fact that cards that are hidden will not show up again even if they are checked on the “sho/hide cards” dialog. Deleting the Settings > Home Settings string does not revert this, pasting a functional string also has no impact…
We have one user who cannot see module on desktop even though enabled - whereas other can see it… Desktop takes 15 seconds to load after clearing cache. Each module takes 3 seconds to load after clicking on card. Any advice on how to troubleshoot? Using V12.1.8 with Python3.6
any update on this? While we cannot strictly reproduce it, it still happens that a user hides a card and when he later tries to show it again it will not show up (not always…!). Changing the allowed modules section of the user has no effect, neither has flushing the cache (neither browser nor bench clear-cache)…
So, this turned out to be an issue in handling the Redis cache. While we cannot fully reproduce it, it happens often. Resetting the “home_settings” on the user has no effect (as it is cached and the cache will overwrite the settings).
As a workaround to at least get all cards back on:
go to user settings and clear “home_settings”
overwrite the cache with the current home_settings