Continuing the discussion from Configure email alert for outstanding sales invoice:
Hi,
Can I send email to the customer whose invoice is outstanding (after due date of payment)?
Email id is given in the billing address or office address.
Regards,
Zahid
Yeah, should be possible
I have configured the alert with “email by document field=contact_email”. I am receiving the alert at my own email ids mentioned in cc but customer does not receives it.
Note: In customer setup I have entered email id in billing & office address.
Please see attached configuration & let me know what is wrong with it.
Ok resolved.
I was missing email id of contact person of customer.
Now I have entered email id in customer setup, and received alerts.
Thanks.
