Notify if unreplied function won't work

ERPNext
1

HI

In settings-> email account, there is an option called notify if unreplied.
We want use to notify users a new issue is coming in support module via email.
email function is working but notify if unreplied not. Which means I cannot find out the notify email in email queue whatever the status is.
Please advise how I can troubleshooting this issue.
2020-01-07%2010_47_49-%5BCustomer%20Service%5D
I’m using v12.2.0 erpnext app, and support module auto reply to customer function is working also.

Thanks

2

This actually works for us, but it doesn’t follow the number of minutes we set. For example, we set 60 minutes but we get notifications several hours later.

ERPNext v12.10.1