Popup not showing in Exotel integration


We have done the setup for Exotel integration in our Erpnext site.
Complete setup is done as per documentation https://erpnext.com/docs/user/manual/en/erpnext_integration/exotel_integration. We tried testing, its working got call logs ,but the pop is not showing.


I am also facing the same issue. Can someone help with how to achieve this… I too followed the documentation provided in the above link

Thanks in Advance,
Vinod Kumar K

Error in Exotel incoming call
Traceback (most recent call last):
File “/opt/bitnami/apps/erpnext/htdocs/frappe-bench/apps/erpnext/erpnext/erpnext_integrations/exotel_integration.py”, line 22, in handle_incoming_call
File “/opt/bitnami/apps/erpnext/htdocs/frappe-bench/apps/erpnext/erpnext/erpnext_integrations/exotel_integration.py”, line 64, in create_call_log
File “/opt/bitnami/apps/erpnext/htdocs/frappe-bench/apps/frappe/frappe/model/document.py”, line 273, in save
return self._save(*args, **kwargs)
File “/opt/bitnami/apps/erpnext/htdocs/frappe-bench/apps/frappe/frappe/model/document.py”, line 296, in save
File “/opt/bitnami/apps/erpnext/htdocs/frappe-bench/apps/frappe/frappe/model/document.py”, line 225, in insert
File “/opt/bitnami/apps/erpnext/htdocs/frappe-bench/apps/frappe/frappe/model/document.py”, line 393, in set_new_name
File “/opt/bitnami/apps/erpnext/htdocs/frappe-bench/apps/frappe/frappe/model/naming.py”, line 48, in set_new_name
(“{0} is required”).format(doc.meta.get_label(fieldname)))
File “/opt/bitnami/apps/erpnext/htdocs/frappe-bench/apps/frappe/frappe/init.py”, line 377, in throw
msgprint(msg, raise_exception=exc, title=title, indicator=‘red’, is_minimizable=is_minimizable)
File “/opt/bitnami/apps/erpnext/htdocs/frappe-bench/apps/frappe/frappe/init.py”, line 356, in msgprint
File “/opt/bitnami/apps/erpnext/htdocs/frappe-bench/apps/frappe/frappe/init.py”, line 316, in _raise_exception
raise raise_exception(msg)
frappe.exceptions.ValidationError: ID is required`

Hi Team
Please check it once exotel call not getting popup in Erpnext

I’d suggest you also create a Github issue (if one doesn’t exist already) and link it here

Kind Regards,

I am not getting Incoming call and Callback issue in call log. So, any solutions did you get?


Create communication Medium with ExoPhone Number. and Mobile In Employee document (not in contacts doc) should be exotel registered number without country code to show dialog box.