User login issue after changing permissions

Jithin_K_T · February 26, 2024, 10:05am

Hi

I have added a user and it was working correctly. However, when i just added a permission accoutn manager. then user can’t login at all.

Why is that? How can we fix it?

Thank you

NCP · February 26, 2024, 12:27pm

Hi @Jithin_K_T,

Does the user have different rights permissions? If not, try using a different web browser or clearing the cache and checking again.

Jithin_K_T · February 26, 2024, 2:16pm

Thanks for the reply. Not really. I just given user ‘account mananger’ i guess and then stopped working. It works after password reset. Not cache.

Is it a bug?

NCP · February 27, 2024, 4:27am

Which version do you use? If version 14 then which version is 14?

Jithin_K_T · February 27, 2024, 4:40am

ERPNext: v15.6.1 (version-15)

Frappe Framework: v15.5.0 (version-15)

NCP · February 27, 2024, 4:41am

Please update your version and again check it.

Jithin_K_T · February 27, 2024, 4:52am

Thanks. but i’m using the latest already. How can we fix this issue?

NCP · February 27, 2024, 4:58am

Latest version is

Frappe Framework: v15.15.0 (version-15)
ERPNext: v15.14.7 (version-15)

Also, we checked in the latest version of 15 with new users with different roles but we haven’t faced any type of issue.

Jithin_K_T · February 27, 2024, 4:59am

Can we have a quick call then? gmeet , anytime today. Issue persists

NCP · February 27, 2024, 5:06am

If you encounter a problem, please make a issue on the Frappe GitHub page. Also, provide the version number and a video showing the issue you’re experiencing. This will help developers understand the problem better.

Thank You!

Jithin_K_T · February 27, 2024, 5:07am

There is no reply yet. who can i contact to get this fixed? I contacted your partner tridots and they don’t even reply.

erpadmin_pspl · February 27, 2024, 5:12am

Can you share some screenshots so we can guide better?

Jithin_K_T · February 27, 2024, 9:38am

When I add a user, they can login. I have given accounts manager permission and login works. but when i add sales user and sales manager permissions. The user login wont work. It shows incorrect logins. when i reset it again, then it works.
This looks to be a hug. if it was permission issue, a reset should not fix it.

Any clue?

Jithin_K_T · February 28, 2024, 2:52am

I found that even if i enable and enable the user, the same happens. The user will not be login unless a password reset.

How can we fix it?

NCP · February 28, 2024, 4:19am

Hi @Jithin_K_T,

We tested all types of scenarios. Everything is working fine. No problems were encountered in version 15.

Thank You!

Jithin_K_T · February 28, 2024, 4:34am

Thanks for sharing it. Really appreciate this effort !!
But of course, I’ve issue atm. If I do something with permissios, it will break user login.
Ok, I’ll do a reinstall then. Where can I get the official document for installing ERPnext in ubuthu 22?

NCP · February 28, 2024, 4:44am

Thank You!

Jithin_K_T · February 28, 2024, 4:52am

Great ok.
Is there any docker image available?
Thank you

NCP · February 28, 2024, 5:01am

On idea but check this reference:

Also, search in the forum

Jithin_K_T · February 28, 2024, 5:53am

Great ! Thank you !