The customer list ist per default filtered by “all customer groups”. If a customer is assigned to a child-element of “all customer groups” this customer is not shown by default!
The filter should be recursively applied if there are children! Or am i wrong??
@David_Egger1 can you please describe with screen shots
Yes this is them same issue. Also How to change the default value for filters (List-views) - #5 by AOL is about this issue.
See seems to be an option, to remove default customer group and territory