@rmehta Perhaps we are using the wrong title but all of the issues started with the introduction of Email Inbox the change in setup and configuration all coincided so we have used Email Inbox as the categorization. The fact of the matter is the email accounts are setup and use the same code which is broken resulting in removing messages from the corporate server and not synching properly including root folders. All we are doing is setting up an account i.e. billing which is used to send invoices generated in ERPNext upon sync mail is brought in but not put in the sent folder on mail server and more often than not instead of leaving mail on corporate mail server it removes it all together. In addition mail that is appended for things like tickets are not consistent and demonstrate the same results. we have nothing special in our setup just one sending and receiving account and 4 accounts to deal with marketing and support. we have setup this with about 5 other erp products over the last year and they all address mail properly so we are not sure why this seems to be an issue and not a focus we are not the only ones posting on this…
@rmehta maybe this recent post would add some support to what we are seeing and feeling:
Imap Spam/Sent Mail synchronizstion - #7 by Bas_de_Reus